QUESTIONS

Do you have questions about your order, payment methods, delivery methods, or managing your customer account? Consult our frequently asked questions to find the most frequently asked questions. If you do not find an answer to your question, contact us via our contact form.

Frequent questions

For European Union destinations :

the cost of shipping will be 8.40€
All shipments will be sent by GLS or La Poste  (French postal service) and only to European Union destinations. For all other countries, please contact us by phone +33 450 090 192 or by Email info@fieldandfish.com and we will inform you of the shipping costs and procedures.

Ephemera is the name of the company that owns the brand “Field & Fish”. Ephemera is the legal entity, so all payments as well as correspondence and shipments should be sent to Ephemera.

To place an order with fieldandfish, you must first register on the site by completing the information on the “Registration page”. If you have filled your shopping basket, completing the registration page will be the first step in confirming your order. The second step is posting the summary of your order with the appropriate shipping costs and VAT. You have a choice of payment by cheque or by credit card. If you pay by cheque, be sure to write it for the entire amount paid to the order of “Ephemera”; do not forget to sign it and send a copy of your invoice along with your cheque. Send the check to: Ephemera, ZAE de la Tuilerie, 139 Route des marais, 74410 Saint Jorioz, France. Please note that the shipment of the order will take place only after the cheque has cleared. In order to expedite the process, we strongly recommend payment by credit card. In this case, the next step occurs on the website of Bank Crédit du Nord which will request your credit card information. These pages are protected (protocol SSL, page https) and the information gathered during this step is not visible, nor retained by Ephemera. Once the payment has been carried out, an order confirmation will be sent to you, by email, by Ephemera, and a confirmation of payment will be sent to you by Bank Crédit du Nord. This will allow us to ship your order.

If you have forgotten your login and/or password, or you wish to modify it, simply click on the icon “login”, then “lost password” and follow the steps as indicated on the screen.

How do i change

After login, go to “my account”, then “My addresses” and modify the information as you wish.

The payments at fieldandfish.com are made credit card.

If you wish to pay by credit card, we accept Visa, Mastercard and Carte Bleue and payment is carried out via the protected site of Bank Crédit du Nord. We have no access to your banking data.

You can also pay by Paypal, which requires to have an existing PayPal account (see www.paypal.com). Our Paypal address is: paypal@fieldandfish.com.

In the case of credit card payments, your order will ship the same day if received before 11:00 a.m., or the next day if received after. To ensure quick delivery of your order, we strongly recommend payment by credit card.

It sometimes happens that parcels are given to a neighbor or the caretaker of the apartment. Check if that could be the case. Also check to see if you have received a delivery notice from the post office or the shipper. If you are still without an answer, check with your post office to see if they have a parcel for you that has been put on standby. If you cannot trace your shipment, call us at: 0033450990192, or contact us by email at: info@fieldandfish.com and specify your order number, and we will check with the shipping agent/post office from our end.

All your invoices are accessible, downloadable and can be filed via “My account”. First login, and then go to “My account”. Click on “History and details of my orders” and you will be able to view all your order information. You always have access to your account.

Ephemera SARL has chosen the payment system offered by Laydernier Bank/Crédit du Nord/Societe Generale. This highly protected system is managed by Atos, which is used by the majority of the large French banks. During the payment process, you will clearly see the moment when you enter the Atos system/Crédit du Nord. You can be assured your payments will be made with complete security.

All shipments have to be signed for, so if you are not home when your order is delivered, a notice will be left in your mailbox . Your package will be stored and available at your local post office.

The registered mail delivery is handled by GLS or Colissimo Suivi with 4-8 days being the average delivery time to destinations within France, and 4 to 8 days for destinations within the UK.

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Please contact the customer service at +33(0)450090192. You can also contact us by email : info@fieldandfish.com and explain us your problem. Our only one objective is your satisfaction and your happiness to wear your clothes. We’ll do our maximum to reach this top.

yes , please contact our service customers info@fieldandfish.com

All credit card information is the sole property of the protected site of Bank Crédit du Nord and we have no visibility, nor access to it. Concerning other data (name, address, order information…), this data is stored on a protected server.

We will never share this information with a third party. Ephemera SARL is registered with the CNIL (National Commission for Electronic Data Privacy) under reference number 1382196.

A confirmation purchase order will automatically be sent to you by email after confirming your order on our site. Additionally, you can find it on your fieldandfish account .

3-D Secure is a secured Internet payment protocol. Deployed under the trade names Verified By Visa and MasterCard SecureCode, 3-D Secure was developed by Visa and MasterCard to allow merchants to reduce the risk of Internet fraud, related to identity theft attempts. It ensures, during each online payment, that the card is used by its true owner. So when you pay by credit card, and after entering your numbers, you will be asked to enter a code received on your phone from your bank.

If the size of the product isn’t good for you, you can ask a change by clicking on “contact” at the end of the general page and tell us what you want.

You can contact us via “contact” at the end of the general page or by phone +330450090192

If you already order from Field&Fish, you have to, from end of 2020, date of our new website, create a new account with your email address and password.

If you don’t match with your order, send us back your order at EPHEMERA Sarl, ZAE de la tuilerie, 139 route des marais, 74410 Saint-Jorioz (FRANCE)

Your loyalty points are added to your account during the payment and are available for your next order.

You can view them in the “My Account” and “my loyalty points”

To use them, click on “turn into a voucher” and then use the transmitted code in the “voucher” area when ordering.