AFTER-SALES SERVICE
"Our after-sales service policy is simple: your satisfaction".
FIELD AND FISH AFTER-SALES SERVICE:
Successful after-sales service is one of the key elements of any self-respecting company. Customer satisfaction is our priority, right from your first contact. We're here to help you quickly, so you can make the most of your time on the water. This includes advice and fast response times. If you are not satisfied with your purchase, you can return it to us for an exchange, replacement, refund or repair.
"The quality of our after-sales service".
We've set up a top-quality after-sales service to ensure rapid assistance and response. Our advice, expertise and repairs will be brought to you by enthusiasts and connoisseurs of the subject, or even by the product designer.
"We're here to listen"
The Field and Fish team is at your service from MONDAY to FRIDAY, 9am to 12.30pm and 2.30pm to 6.30pm. You can reach us directly by phone at 0450090192. Or by e-mail at info@fieldandfish.com. You can ask us your questions on social networks like Instagram or Facebook @fieldandfish We will strive to bring you our answers through our experiences with the products.
"How are returns made?
Any product that does not fit, too small or too big or faulty can be returned for exchange within a respectable timeframe. You'll have a return slip on request for exchanges.
About returns
To return your product as quickly as possible, you can either contact us by e-mailor call us on: 04 50 09 01 92 or fill in the form contact form here. The returns are made by GLSor by Colissimo for exchanges in metropolitan France, subject to acceptance and on request. You will receive a return slip for exchanges. Returns should be addressed to Ephemera SARL, ZAE de la Tuilerie, 139 Route des Marais, 74 410 Saint-Jorioz . In order to be accepted for return products must be returned undamaged, with all packaging, accessories and instructions. We will do our utmost to return the item as quickly as possible, even to your fishing spot if necessary.
Repairing your waders or clothing :
Thanks to a guarantee of qualityour waders are rarely sent back to our after-sales service due to a defect. For your information, every wader is water-testedduring manufacture! But as anything can happen, we can repair your garments if possible. We assess the garment on site and, if necessarywe carry out the repair ourselves. If the problem is due to a manufacturing defect, we'll exchange the item without hesitation.
The warranty
Concerning the guarantee of our fishing clothes and as required by law, are guaranteed for 1 yearprovided they are used under normal conditions. You can also consult our sections or tutorials on our YouTube platform.
At the moment, delivery in France with GLS is free for orders over €50!