AFTER-SALES SERVICE
"Our after-sales service policy is simple: your satisfaction".
FIELD AND FISH AFTER-SALES SERVICE:
Successful after-sales service is one of the key elements of any self-respecting company. Customer satisfaction is our priority, right from your first contact. We're here to help you quickly, so you can make the most of your time on the water. This includes advice and fast response times. If you are not satisfied with your purchase, you can return it to us for an exchange, replacement, refund or repair.
"The quality of our after-sales service".
We've set up a top-quality after-sales service to ensure rapid assistance and response. Our advice, expertise and repairs will be brought to you by enthusiasts and connoisseurs of the subject, or even by the product designer.
"We're here to listen"
The Field and Fish team is at your service from MONDAY to FRIDAY, 9am to 12.30pm and 2.30pm to 6.30pm. You can reach us directly by phone at 0450090192. Or by e-mail at info@fieldandfish.com. You can ask us your questions on social networks like Instagram or Facebook @fieldandfish We will strive to bring you our answers through our experiences with the products.
"How are returns made?
Any product that does not fit, too small or too big or faulty can be returned for exchange within a respectable timeframe. You'll have a return slip on request for exchanges.
About returns
Pour renvoyer votre produit dans les meilleurs délais, vous pouvez soit nous contacter par mail, nous appeler au: 04 50 09 01 92 ou remplir le formulaire contact juste ici. Les retours se font par GLS, ou par Colissimo pour les échanges en France métropolitaine, sous réserve d’acceptation et sur demande. Vous disposerez d’un bon de retour pour les échanges. Les retours sont à adresser à SAS Hurunui, 1590 route du Fier
74230 Dingy-saint-clair – France. Afin d’être admis en retour, les produits devront impérativement être retournés avec leur emballage, accessoires et notice, non endommagés. Nous nous efforcerons d’être réactifs et de vous renvoyer l’article souhaité au plus vite et même sur votre lieu de pêche si nécessaire.
Repairing your waders or clothing :
Thanks to a guarantee of qualityour waders are rarely sent back to our after-sales service due to a defect. For your information, every wader is water-testedduring manufacture! But as anything can happen, we can repair your garments if possible. We assess the garment on site and, if necessarywe carry out the repair ourselves. If the problem is due to a manufacturing defect, we'll exchange the item without hesitation.
The warranty
Concerning the guarantee of our fishing clothes and as required by law, are guaranteed for 1 yearprovided they are used under normal conditions. You can also consult our sections or tutorials on our YouTube platform.
