AFTER SALES SERVICE
"Our service policy is simple: your satisfaction"
FIELD AND FISH AFTER SALES SERVICE:
A successful after-sales service is one of the key elements of a good company. Customer satisfaction is our priority, right from your first contact. We are here to help you quickly, so you can enjoy your time on the water. This includes advice and a quick response time. If you are not satisfied with your purchase, for an exchange, replacement or refund, or repair you can return your item to us.
"The quality of our service"
We have set up a quality after-sales service in order to assure you a fast assistance and response. Our advice, expertise and repairs will be brought to you by passionate and knowledgeable people on the subject or even by the designer of the product.
"We are here to listen to you"
The Field and Fish team is at your disposal from MONDAY to FRIDAY from 9H to 12H30 and from 14h30 to 18H30. You can reach us directly by phone at 0450090192. Or also by mail at info@fieldandfish.com. You can ask us your questions on social networks like Instagram or Facebook @fieldandfish We will try to bring you our answers thanks to our experiences on the products.
"How are the returns done"?
Any product that is not suitable, too small or too big or defective can be returned for exchange in a respectable time frame. You will have a return coupon on request for exchanges.
Concerning the returns
To return your product as soon as possible, you can either contact us by mailor call us at 04 50 09 01 92 or fill in the form contact form right here. The returns are done by GLSor by Colissimo for exchanges in France, subject to acceptance and on request. You will have a return form for exchanges. The returns are to be sent to Ephemera SARL, ZAE de la Tuilerie, 139 Route des Marais, 74 410 Saint-Jorioz. In order to be accepted for return, the products must be returned with their packaging, accessories and instructions, undamaged. We will try to be reactive and to send you back the desired article as soon as possible and even on your fishing place if necessary.
Repair of your waders or clothing:
Thanks to a guarantee of qualityOur waders are rarely sent back to our after-sales service for a defect. For your information, each wader is tested in waterduring the manufacturing process! But as anything can happen, in case of worries, we can repair your clothes, if possible. We assess the garment on the spot and if necessaryIf necessary, we will do the repair ourselves. If the problem is due to a manufacturing defect, we will exchange the item without hesitation.
The guarantee
Concerning the guarantee of our fishing clothes and as the legislation requires, are guaranteed for 1 yearprovided that they are used in normal conditions. You can also consult our sections or tutorials on our YouTube platform.
